If you are contacting with questions about placing an order for, or our supply of Glucagon-like Peptide or Semaglutide medications, also known as GLP-1 medications, we are now accepting prescriptions for Mounjaro and Zepbound on Amazon Pharmacy for specific strengths where we have sufficient inventory available. If you are interested in filling your Mounjaro or Zepbound prescriptions through Amazon Pharmacy, ask your prescriber to send a new prescription to "Amazon Pharmacy Home Delivery" and set up an account on Amazon Pharmacy. For more information on how to get started with Amazon Pharmacy, please visit How do I start using Amazon Pharmacy? - Amazon Customer Service.

For other brands such as Wegovy and Ozempic, please note: Due to ongoing challenges in the marketplace with these medications, we are prioritizing existing customers to ensure continuity of care, and those with select insurance plans where Amazon Pharmacy is the exclusive online Pharmacy provider. Please check with your insurance plan.

Please refer any questions or concerns about your medication to your insurance provider at the number on the back of your insurance member ID card, or your healthcare provider directly.

If I have multiple strengths of my GLP-1 prescription on file, which one should I fill?

Glucagon-like Peptide 1 (GLP-1) Medications (e.g. Zepbound, Mounjaro, Trulicity, Wegovy, Ozempic, etc.) come in multiple strengths and are prescribed to to be taken from lowest to highest dose in order. It's important to take this medication in the order it is prescribed. If this medication is taken out of order, this may increase the likelihood of side effects. Please verify that you are selecting the prescription with the correct dose and if unsure, check with your prescriber before requesting the medication.

Our Customer Care Representatives do not have additional information on your prescription or this update.