If you are contacting with questions about placing an order for, or our supply of Glucagon-like Peptide or Semaglutide medications, also known as GLP1 medications, brands such as Wegovy, Mounjaro, Ozempic, Zepbound, Saxenda and others, please note: We are now accepting prescriptions for Mounjaro and Zepbound for PillPack customers who fill other medications with us. We are unable to accept singular prescriptions for Mounjaro/Zepbound on PillPack, however we are able to help these prescriptions on Amazon Pharmacy. If you are interested in filling your Mounjaro or Zepbound prescriptions through Amazon Pharmacy, ask your prescriber to send a new prescription to "Amazon Pharmacy Home Delivery" and set up an account on Amazon Pharmacy. For more information on how to get started with Amazon Pharmacy, please visit How do I start using Amazon Pharmacy? - Amazon Customer Service.
For all other GLP1 medications, such as Wegovy, Ozempic, Saxenda, etc: Due to ongoing challenges in the marketplace with these medications, we are prioritizing existing customers to ensure continuity of care, and those with select insurance plans where Amazon Pharmacy is the exclusive online Pharmacy provider. Please check with your insurance plan.
Please refer any questions or concerns about your medication to your insurance provider at the number on the back of your insurance member ID card, or your healthcare provider directly.
Our Customer Care Representatives do not have additional information on your prescription or this update.