Whether you’re caring for a family member or a friend, PillPack makes it easy. You can help them sign up for PillPack online or speak to an advisor at 866–332–1668.
Creating your Caregiver account
If you'd like to have access to your loved one’s account, click ‘Invite a Caregiver’ on the first step of the online signup form, or tell your PillPack advisor if you’re signing up by phone.
Follow these simple steps to complete your Caregiver account:
- Provide your email address. You or your loved one can do this by clicking 'Invite A Caregiver' on the first step of the online signup form or providing it to your PillPack advisor at 866–332–1668.
- Complete your loved one’s signup. If you’re the one signing them up, please be sure to use their information, rather than your own, throughout the signup process.
- Check your email. We’ll send you a link to create your Caregiver account. You’ll need to verify your relationship by providing a few pieces of information about the person you care for, like their name and date of birth.
If you'd like to be the primary contact
As the primary contact for your loved one's account, our pharmacy team will reach out to you directly for any account-related issues or questions.
You can set yourself as the primary contact either while setting up the account or from your Caregiver account. Simply select the 'Set as Preferred Phone Number' option. You can also contact us and we'll be happy to help.
If you already have a PillPack account and want to provide access to someone who helps you manage your meds, learn how to add a caregiver account.