Overdue accounts happen to everyone. Especially when things like copays, deductibles, and donut holes are involved. Don't worry — we're here to help.
Easily update your payment method
If we're having trouble processing your payment, we'll let you know with an email and — if you've opted for text message communications — a text alert. You can add or update your payment info from your online account.
Please note: Our system will automatically attempt to charge your default payment method every 24 hours until the payment goes through.
- Select 'Billing' and then 'Payment Info'
- Click the gray 'Add Payment Info' button
- Select which type of account you'd like to add
- Enter your information, then click 'Save Payment Info'
- Select 'Make Default' to update your preferred payment method
Check your HSA or FSA balance
If your HSA or FSA card is your default payment method, we ask that you contact your benefits provider to check your balance, and then give us a call at 855-745-5725. As long as you have a secondary payment on file, we can split the charge between your HSA/FSA card and a secondary payment method. Or you can update your default payment method until you've accrued more funds in that account.
Please note: While we don't require it, we highly recommend adding a secondary payment method to cover items that can't be charged to your HSA or FSA account.
Set a fixed payment date
By default, we charge your card each time an order is on its way to you. Usually, this means you’ll be charged every 30 days when we send your monthly shipment. But if we send you any other medications throughout the month, you’ll be charged for those when they ship.
Many customers find it helpful to choose a fixed monthly payment date that aligns with their paycheck schedule. If that sounds like a good option for you, please contact us and we'll be happy to set up a monthly billing schedule for you.