You can add over-the-counter medications and prescriptions from your online account. Here's how:
1. Select 'Add' and choose 'add a vitamin or OTC'
2. Search for a medication and select an item from the result list
3. You'll need to answer a few details about your medication like what strength and form you take.
4. Choose whether you'd like to receive this medication as soon as possible or with your next delivery.
5. Once you're done, you'll see the request under 'Pending medications'.
Please note: We require a prescription to fill certain OTCs, like Sudafed, needles, and lancets.
Your doctor can also add new medications to your PillPack account anytime. They can call or electronically prescribe your prescriptions to us using the following info:
PillPack by Amazon Pharmacy: NCPDP 3061582
855-745-5725, ext. 3
Monday–Friday, 8am–8pm ET
PillPack by Amazon Pharmacy
C/O Pharmacy Services
250 Commercial St, Suite #2012
Manchester, NH 03101
If your doctor has given you a paper prescription, you can mail it to us at the address listed above. Unfortunately, we can't take prescriptions via email.
Note: Paper prescriptions can only be processed in person or by sending them through the mail. We recommend that you always ask your doctor to digitally send your prescription (e-scribe) directly to a pharmacy. It is easy to transfer your script to another pharmacy over the phone. A paper prescription is much less flexible and may require you to physically go into a business when you’re already sick or to wait days while you mail a prescription to a pharmacy that offers home delivery.
We'll send daily meds in your next shipment
Once we receive the new prescription, we'll check with your insurance and add the medication to your next monthly order. If you need the medication sooner than your next order, please contact us. We can send you an interim supply in a bottle right away.
Tell us when to ship new as-needed meds
If your doctor added a medication to be taken as needed, we'll wait to send it until we hear from you.
If you need a prior authorization
In some cases, your insurance plan might ask your doctor to explain why a prescription is medically necessary. If this happens, we'll work with your doctor and insurance to get your medication approved as soon as possible — and we'll keep you updated throughout the process. A prior authorization usually takes about 3 to 5 days.