Your doctor can add new medications to your PillPack account anytime. They can call, fax, or electronically prescribe your prescriptions to us using the following info:
PillPack Pharmacy: NCPDP 3061582
855-745-5725, ext. 3
Monday–Friday, 8am–8pm ET
C/O Clinical Services
250 Commercial St, Suite #2012
Manchester, NH 03101
If your doctor has given you a paper prescription, you can mail it to us at the address listed above with a cover sheet. Unfortunately, we can't take prescriptions via email.
We'll send daily meds in your next shipment
Once we receive the new prescription, we'll check with your insurance and add the medication to your next monthly order. If you need the medication sooner than your next order, please contact us. We can send you an interim supply in a bottle right away.
Tell us when to ship new as-needed meds
If your doctor added a medication to be taken as needed, we'll wait to send it until we hear from you.
If you need a prior authorization
In some cases, your insurance plan might ask your doctor to explain why a prescription is medically necessary. If this happens, we'll work with your doctor and insurance to get your medication approved as soon as possible — and we'll keep you updated throughout the process. A prior authorization usually takes about 3 to 5 days.