All customer data is encrypted from end-to-end. Every PillPack team member is trained to handle HIPAA-protected data and we regularly hire external security firms to validate our security practices.
As a company, PillPack has never, and will never sell any of our customers’ information.
About Multi-Factor Authentication
We care about your privacy and security. To make sure only you and authorized users have access to your PillPack account, we may ask you to complete an additional step when you sign in.
“Multi-factor authentication” happens every time you sign in to your account. After signing in but before accessing your Dashboard, you will be asked to enter the one time password.
- Enter a six-digit verification passcode that we will send to the phone number you have on file with PillPack.
- You may receive the verification code via a SMS text or voice message.
- To ensure you receive these verification code notifications as SMS, sign in to PillPack.com and go to the Accounts page, then Contact Preferences, and make sure a valid mobile phone number is entered and opted in to receive the OTP notifications message. The text message preference must be ON.
All of these steps will take place on the website or mobile app. We may ask you to verify your identity if you call Customer Service for support, but PillPack will never contact you first to ask you for your password, or verification passcodes.
If you’ve received a one-time passcode or sign in notification that you didn’t request, someone else may have access to your password. You should reset your PillPack account password immediately. You should also check your other online accounts, like your email account, for suspicious activity, and make sure to choose a strong and unique password for every one of your online accounts.
If you are not able to sign in to PillPack because you don’t have access to the email, mobile phone, or other device that we’ve asked you to use to confirm your sign in, contact Customer Service for help restoring access.