As part of your service, we work with your doctors directly to manage your refills. To keep your service running smoothly, please make sure we have accurate and up-to-date contact info for all of your doctors.
Here are the most common reasons people need to make changes:
- You're seeing a new doctor
- A medication you've been taking is now prescribed by a different doctor
- Your doctor joins a new practice
To update prescriber information for any of your medications, follow the steps below.
- Select 'Medications' from the main menu and choose a medication from your list.
- Under 'Prescriber,' you'll see the doctor we have on file for that medication. Click 'Update doctor' to make changes.
- You can choose a prescriber from another prescription or search for another doctor.
If we have trouble reaching any of your doctors, we'll email you and — if you've opted for text message communications — send you a text to ask for your help.