What's next?

Once we receive all your prescriptions from your prescriber, as outlined in Talking to your doctor about PillPack, we will email you with a delivery date and tracking info.

Until you receive a shipping confirmation from PillPack, please continue to fill your prescriptions at your current pharmacy.

It may take a few shipments before all your meds are delivered in packets. While we transition your prescriptions to PillPack, there's a good chance some of your meds will arrive in bottles first. This is because at other pharmacies, different prescriptions are due for refills at different times — and we want to get your medications to you as soon as you need them.

If you've recently added a new prescription, it may take a shipment or two before your insurance will allow us to add that medication into your PillPack.

If you need medication while we’re setting up your account, we’re happy to send an interim supply to last until your first order is filled. We’ll keep you up-to-date about your first order via email. If you have any questions while you’re getting started, you can always contact us. We’re happy to help.