We're happy to accommodate your unique medication needs.
Generic vs. brand name meds
Like most pharmacies, we substitute generic medications whenever possible to help ensure the lowest cost for you. If you prefer a specific brand name medication, please contact us and we'll be happy to discuss your options. In some cases, your insurance will require a new prescription from your doctor to cover a brand name med.
Cutting your meds in half
If your doctor prescribes half a pill, we're happy to split each one before placing them into your packets for you. We're currently only able to split pills that go into packets, not those delivered in bottles.
Please note: Pills can only be split evenly in half — no other fractional amounts are available.
Changing your packet times
For your first PillPack, we'll establish your packet times based on your doctors' dosage instructions. For morning pills, we generally default to 8 am, and for evening pills 8pm. If you'd like to change your packet times you can make those requests on your dashboard or you can contact us anytime and we'll be happy to help you adjust times that meet both your needs and your doctors' instructions.
Note: Each packet can hold between 5 and 10 pills depending on the type and size of your medication. If needed, we’ll create a second packet with the same time stamp.