Pausing your medication
Pausing a medication means you will no longer receive it in your shipments and we won't fill the prescription again until you resume it. You can pause a medication anytime from your online account:
- Select 'Medications' from the main menu
- Click on the name of the medication you want to pause
- Click the 'Autoship is on' option on the right side of the page
- Click 'confirm'
Please note: If you don't want a medication included in your next shipment, be sure to pause it at least 7 days before it's scheduled to arrive.
Resuming your medication
Just as you can pause a medication anytime, you can also resume a medication from your online account. As long as you have valid refills remaining, we can easily add it into your next shipment. If you need a resumed medication sooner than your next shipment, please contact us and we can send you an interim supply in a bottle right away.
- Select 'Medications' from the main menu
- Click on 'Resume auto-refill' under the name of the medication you want to resume
If you don't have any valid refills, your medication will not show up on your online account. Please contact us and we can reach out to your doctor to request a new prescription. Once we receive the prescription, we'll check with your insurance and add it into your next available shipment.
Pausing and resuming non-prescription meds
If you've added non-prescription vitamins or over-the-counter meds (OTCs), you can pause and resume these medications anytime from your online account using the same instructions as above. Because they don't require any consultation from a doctor, we can easily get them into your next shipment.
Pausing your full med list
If you pause all medications in your account, we will not send any further shipments until you resume at least one. You can leave your account paused for as long as you like, and resume anytime. If you'd like to cancel your account, please contact us.
Please note: If your doctor sends us a new prescription while the rest of your meds are paused, we'll fill it for you. We won't restart any of your paused medications. We'll just send the new one unless we hear otherwise from you.
Learn more about requesting new over-the-counter medications or vitamins here: Adding a new prescription